Shipping Terms & Conditions
Shipping Update for Covid19
We are only shipping to the USA, UK and CA at the moment until COVID calms down.
USA shipments will have tracking but once you receive tracking due to the way in which we are having to ship at the moment these MIGHT not update for approx 2 weeks.
Please try to be patient once the orders have been shipped they are out of our hands and we cannot make the shipping process any faster.
All packages come with a tracking number.
These tracking numbers sometimes do not update when they are sitting in a counties customs office and can sit there for a while.
Please be patient. I have no control over this.
Do not ask me to alter or pay for custom fees this is illegal for me to do this. It is your responsibility as the purchaser to pay these fees as per your country. It is also illegal for me to mark your package as a gift or manipulate it in any way to benefit the recipient. Shipping costs are NOT part of your order total. Only the goods you purchase are calculated.
Here are some examples of certain countries limits before you have to pay custom fees. As you can see they vary greatly so please double check before placing you order or asking me to combine orders.
Country Fees paid if order is above this amount.
USA > $800
Australia > $1000
Germany > 22 Euro
England > 15 GBP
NOTE: If you fail to pay the custom fees and the package is sent back you will need to place another order. IF PRODUCT IS RETURNED FOR LACK OF PAYMENT BY CUSTOMER WE WILL NOT OFFER REFUNDS FOR SHIPPING AND RESERVE THE RIGHT TO NOT REFUND PRODUCTS.
I rarely get these packages back due to the fact that that they go through so many customs offices. If it is never returned no refund will be offered at all. This is the full responsibility taken by the customer.
I give you the exact price I pay for shipping. It is determined by weight so the heavier the products / or the more products you purchase the price goes up.
Please allow 6-10 weeks for delivery. Most will arrive before hand but sometimes customs likes to hold onto the packages for a little while. Again I have no control over this.
If you have pre-ordered an item and you have seen it has come in. If you do not receive a tracking number within a week of latest ship by date please contact me.
PLEASE MAKE SURE YOUR ADDRESS IS CORRECT! If your item is returned or unable to be delivered due to incorrect mailing address you will need to re-order as I do not receive these back very often, and it will be at the expense of the customer not the shop.
Business Hours are
Monday - Friday 9:00AM - 5:00PM CST
IF YOU PURCHASE ANYTHING FROM OUR SHOP THIS IS IN YOUR LISTING AND BY CLICKING PURCHASE YOU ARE AGREEING TO THESE TERMS. WE RESERVE THE RIGHT TO SEND THIS PAGE TO YOUR CREDIT CARD COMPANIES FOR ANY DISCREPANCIES. WE WILL NOT BE RESPONSIBLE FOR ANY FEES OR RETURNS.